Four short steps and you'll be watching in full, uncompressed quality on any screen in the house.
Work through these in order — each one unlocks the next.
Plex is the app we use to stream — the account is free and takes about a minute. Use the same email address you gave us for the invite.
Check your inbox for an email from Plex titled something like "You've been invited to a Plex library." Open it and select Accept Invite. Not there? Check spam, then reach out on the Help section below.
Get it on every device you plan to watch on — phone, tablet, TV.
One setting per device is all it takes to stop the app from compressing your picture.
Sign in with the same Plex account from step one on each device below.
Search "Plex" in your TV's own app store
All download linksOne setting, changed once per device, is the difference between the file as it was mastered and a squeezed-down copy of it.
Why this matters: when a device asks for a different format than the original file, the server has to convert — or "transcode" — it in real time. That conversion softens detail and can stutter on a slow connection.
Setting your app to stream at maximum quality lets it play the original file directly instead, which almost always looks and runs better — as long as your network can keep up.
Check spam and promotions folders first. If it's genuinely not there, get in touch — see the Help section below.
No. Watching is free — just the free Plex account from Step 1.
Some devices can't play certain files directly no matter the quality setting, so the server converts them automatically to keep playback working. If this happens constantly on one device, let us know — there may be a better fix on our end.
Try connecting to Wi-Fi instead of cellular/mobile data, close other apps using bandwidth, and give it a minute to catch up. If it keeps happening, let us know what device and show/movie it was.